Why It’s Worth Asking Questions
Working with a mortgage broker can make your loan journey smoother, faster and more transparent — but not all brokers work the same way. Asking the right questions upfront helps you:
- Avoid misunderstandings
- Make informed decisions
- Build trust in your broker’s process
The Questions to Ask
- Are you licensed and accredited?
Look for ASIC registration and memberships like MFAA or FBAA. - How many lenders do you work with?
More lenders = more choice and better chances of finding a suitable product. - Do you specialise in any particular types of loans?
Some brokers have more experience with first home buyers, investors, self-employed clients, etc. - What documents do I need to provide?
Understanding this early avoids delays later. - How are you paid? Do you charge me any fees?
Most brokers are paid a commission by the lender — but it’s important to clarify. - Will you explain all loan options in plain language?
You should feel confident and in control of your decision — not overwhelmed. - What happens if my application is declined?
A good broker will have a plan B or alternative options. - How long will the process take?
This helps with planning property purchases or settlement timelines. - Can you help with refinancing or restructuring later on?
It’s great to know if they’ll support you beyond this transaction. - Do you work with clients in situations like mine?
If you’re self-employed, have dependents, or a complex financial setup — experience matters.
A Final Tip
Don’t be afraid to ask questions. A great broker will welcome them — and take time to give you honest, clear answers.
The more you understand the process, the better the outcome.
Compliance Notice
This article is for general information purposes only and does not constitute financial or credit advice. Please consult a licensed professional for advice tailored to your situation.